Frequently asked questions

Open an account with your business details and a registered business number (GST number). There is no charge to join. When a new account registers a business number, we contact you within 1 business day to talk about what your business needs.

Open a wholesale account or read how wholesale ordering works.

Yes. The discount comes off the whole order once its subtotal reaches $1,500 (10% off), $3,000 (15% off) or $5,000 (20% off).

By e-Transfer, EFT (electronic funds transfer) or credit card. Online orders carry no credit card processing fee.

Yes. Fill in the wholesale order form (Excel) and email it to orders@integraboostcanada.ca. We send an estimate within 1 business day. Once you accept it, it becomes an invoice, and after payment the order is fulfilled within 1 business day.

Manual orders carry a 3% credit card processing fee.

Paid, in-stock orders received before 12:01 PM MST during regular business hours are typically fulfilled the same business day. Orders received after 12:01 PM MST are typically fulfilled the next business day, and orders placed on weekends or statutory holidays are processed on the next business day.

Orders ship from Blackfalds, Alberta by Purolator Ground. Delivery is estimated at 1 to 3 business days to Alberta, British Columbia and Saskatchewan, and 3 to 6 business days to all other provinces. Estimates can vary; the shipping policy has the details.

Orders over $100.00 may require a signature on delivery. To have an order delivered without a signature, contact us before it ships. Purolator’s Signature Not Required forms are on the resources page.

Purolator does not deliver to all PO box addresses, so an order to a PO box may go by Canada Post instead, which can change the delivery time. A street address avoids the delay.

Select products can be backordered. A backordered item is processed once payment is received and the product becomes available; we order it from our supplier after payment, and we let you know of any updates.

Once your order ships, we email tracking information to the address on your order or account. Updates can take up to 1 business day to appear. Track a shipment.

Write to cs@integraboostcanada.ca first for a Return Authorization Number (RMA); items sent back without one are not refundable. Returns must arrive within 30 days of delivery, in the original unopened box, with your order number.

Non-defective returns carry a 15% restocking fee, and special orders and food grade goods cannot be returned. See the refund and returns policy.

On the resources page, with a spec sheet for each SKU, the size guide and the order forms.